RETURN POLICY:
We offer a 100% money-back guarantee on all products except where specified (books/watches are not refundable except where damaged). We are able to offer you this money-back guarantee because we are very confident that you will like Reems' merchandise. If however, you do not like our products you can return it within 30 days of receiving it. The item(s) have to be in original condition (for instance clothing has not been worn except for trying it on) and a full refund of the item's purchase price will be applied.

However, as is standard industry practice, we will not refund the shipping charges incurred, if any (note that we are presently offering free shipping for all order over $100). Shipping is refundable in a few cases such as where the item is defective or if there was some misrepresentation of size, material, etc (both quite unlikely).

THE SIMPLE REFUND PROCEDURE:

For any refunds, you need to write to help@reems.com and inform us, after which you will be issued a RMA# that will be used for tracking purposes. You then need to ship us the good within 5 business days of issuance of RMA. As soon as your item is received back with the RMA#, we will apply credit to your account/card immediately.

BOTTOM-LINE:

Rest assured, we plan to be in this business for a long time and hence, our customers like yourself are our #1 priority! If you are not satisfied with something, we will not be satisfied either.